Accountability in Action – A Look at Hope for Haiti’s MEAL Team

Resilience, empowerment, accountability, collaboration, and hope.

These are the core values at Hope for Haiti that guide our team every day so we can best serve children, parents, and grandparents in rural southern Haiti.

Accountability is a vital part of any organization. Because our work aims to improve lives, it’s critical to ensure our programs are effective and making meaningful impact. That hefty responsibility belongs, in part, to Hope for Haiti’s Monitoring, Evaluation, Accountability, and Learning (MEAL) team. 

Composed of 6 members, our MEAL team works closely with the beneficiaries of our different programs to collect candid feedback to ensure our methods are truly making a difference. This year, our MEAL team launched HopeFeed, a mobile feedback and response mechanism designed to collect, analyze, and report feedback from individuals who have taken part in Hope for Haiti programs. Those who have participated in our Education, Healthcare, WASH, or Economic Development programs are welcome to submit feedback to our MEAL team via direct call, text messages (SMS), WhatsApp messages, or voice notes.

“Thanks to Hope Feed we will be more attentive to participants’ feedback, make rapid adjustments, and be more adaptive in terms of project and program processes,” said Alex BONHOMME, MEAL Coordinator. 

For example, following feedback received from diabetic patients, our Infirmary St. Etienne is currently working to provide appointments during specific timeslots for patients with diabetes who require ongoing care that must be administered during certain times of the day. This enables shorter wait-times for these patients and streamlines the infirmary’s intake process. 

Alex says that Francillou Martyr, Accountability Assistant Intern on the MEAL team, has been instrumental in implementing HopeFeed. Not only has Francillou helped create the data collection app itself, he has also conducted multiple training sessions for people our programs serve to help teach them how to use the HopeFeed system. 

“Being part of the MEAL team allows me to work firsthand with concepts I studied in school, like project impact assessment,” said Francillou. “My internship at Hope for Haiti has been such a good experience for me. I’ve learned a lot, and I know now that I’m a better professional.”

With experience running poverty alleviation programs in Haiti since 1989, Hope for Haiti has emerged as one of the most trusted non-profit organizations working to improve the quality of life for the Haitian people, particularly women and children. Hope for Haiti is a 4-star rated charity by Charity Navigator and is a participant at the Platinum Level through the GuideStar Exchange, two leading independent evaluators recognizing the organization’s transparency and careful stewardship of donor resources. Hope for Haiti was a winner of the 2021 Classy Awards in the Social Innovation category, and was named a Top 50 Finalist in 2022 and 2023. Join us in our mission: www.hopeforhaiti.com 

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